Last updated: July 9, 2026

This Privacy Policy explains how CraftZen (“we,” “us,” or “our”) collects, uses, discloses, and protects
personal information when you visit our website, place an order, contact us, or otherwise use our services.

We are committed to handling your personal information in accordance with applicable Canadian privacy
laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it
applies, Quebec’s Law 25. This policy describes what we collect, why we collect it, and the choices you
have.

  • Consent

We collect, use, and disclose your personal information with your consent, except where the law permits or
requires us to act without it.

In most cases you provide consent directly, for example when you place an order, create an account,
contact us, or subscribe to our emails. In some situations consent may be implied by your actions, such as
providing your shipping address so we can deliver an order.

You may withdraw your consent at any time, subject to legal and contractual limits and reasonable notice.
To withdraw consent, contact us using the details in the “Contact Us” section. Withdrawing consent may
mean we can no longer provide certain products or services.

2. Information We Collect

Information you provide to us directly:

– Name
– Email address
– Phone number
– Billing and shipping address
– Order details
– Payment confirmation details
– Customer support messages
– Customization or engraving details you provide for personalized products

Information collected automatically when you visit our website:

– IP address
– Browser type
– Device information
– Pages visited
– Time spent on our website
– Cookies and similar tracking technologies

Our online store is operated using [ecommerce platform, e.g., Shopify]. Our platform provider and other
service providers process information on our behalf to operate the store, process payments, prevent fraud,
and fulfill orders.

3. How We Use Your Information

We use personal information to:

– Process and fulfill orders
– Arrange shipping and delivery
– Provide customer support and respond to your requests
– Personalize products, including engraving and custom-fit details
– Process returns, exchanges, and warranty requests
– Improve our website, products, and customer experience
– Detect and prevent fraud or misuse
– Send order updates and service-related messages
– Send marketing or promotional messages where you have consented or where otherwise permitted by law

4. Payments

We do not store full credit card numbers or complete payment details. Payments are processed by secure
third-party payment processors, which handle your payment information under their own privacy and
security practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze
website traffic, and support our marketing.

Some cookies are necessary for the website to function. Others, such as analytics and advertising cookies,
are not essential and are used only where permitted. Where required, we ask for your consent through a
cookie banner before using non-essential cookies, and you can change your choices at any time.

The advertising and analytics tools we use include: [list your tools, e.g., Meta Pixel, Google Ads,
Google Analytics, Shopify Audiences]. These tools may collect information about how you interact with
our website to help us measure and improve performance.

You can also adjust your browser settings to block or delete cookies, though some parts of the website
may not work properly if you do.

6. Marketing Communications

If you have consented, or where otherwise permitted under Canada’s Anti-Spam Legislation (CASL), we
may send you marketing or promotional emails. Every marketing message we send identifies us as the
sender and includes a way to unsubscribe.

You can opt out at any time using the unsubscribe link in our emails or by contacting us directly. We
honour unsubscribe requests promptly, and within 10 business days as required by CASL.

7. How We Share Information

We share personal information only when needed for business, operational, legal, or service-related
purposes, including with:

– Our ecommerce platform provider
– Payment processors
– Shipping and fulfillment partners
– Customer support tools
– Email and marketing service providers
– Analytics and advertising partners
– Professional advisors, such as accountants and legal advisors
– Government, regulatory, or law enforcement authorities where required by law

We do not sell your personal information in the sense of selling customer lists for money. Some analytics
or advertising activities may, however, be considered “sharing” or “selling” under certain privacy laws
depending on where you live and which tools are enabled on our website. Where those laws apply, we
honour the choices they give you.

8. International Data Transfers

Some of our service providers may store or process personal information outside your province or outside
Canada. When that happens, your information may be subject to the laws of the country where it is
processed.

We remain accountable for personal information we transfer to service providers for processing, and we
use contractual and other reasonable measures to require them to protect it to a standard comparable to
our own.

9. Retention of Information

We keep personal information only as long as needed for the purposes described in this policy or as
required by law. In general:

– Order and transaction records are kept for the period required for tax, accounting, and warranty purposes.
– Customer support records are kept as long as needed to resolve your matter and maintain reasonable business records.
– Marketing contact information is kept until you unsubscribe or ask us to delete it

When personal information is no longer needed, we take reasonable steps to securely delete or
anonymize it.

10. Security

We use reasonable safeguards to protect personal information against loss, theft, and unauthorized
access, use, or disclosure. No method of transmission or storage is completely secure, so we cannot
guarantee absolute security.

11. Data Breaches

If a breach of security safeguards occurs that creates a real risk of significant harm to you, we will notify
you and the Office of the Privacy Commissioner of Canada as required by law, and we will keep records of
breaches as the law requires.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

– Access the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Withdraw your consent, subject to legal and contractual limits
– Request deletion of certain information
– Request a copy of certain information in a portable format, where applicable

To make a request, contact us using the details in the “Contact Us” section. We may need to verify your
identity first. We will respond within the timeframe required by law, which is generally 30 days under
PIPEDA.

If you are not satisfied with our response, you have the right to complain to the Office of the Privacy
Commissioner of Canada. Residents of Quebec may also contact the Commission d’accès à l’information
du Québec.

13. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal
information from children under the age of [choose an age, e.g., 13, 14, or 16]. If you believe a child has
provided us with personal information, please contact us so we can review and delete it where appropriate.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy
practices or content of those websites, and we encourage you to review their privacy policies before
providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal
requirements, or business operations. We will post the updated version here with a revised “Last updated“
date, and where the changes are significant, we will take reasonable steps to notify you

16. Contact Us

CraftZen has designated a Privacy Officer who is responsible for our compliance with this policy and
applicable privacy laws. For questions, requests, or concerns about your personal information, please
contact:

CraftZen – Privacy Officer

Mailing address: info@craftzen.ca
Website: www.craftzen.ca