Terms of Service

# CraftZen — Terms of Service

**Last updated: August 16, 2026**

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## Introduction

This website is operated by **CraftZen** (“CraftZen,” “we,” “us,” or “our”). Throughout the site, these terms refer to CraftZen. We offer this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or available by hyperlink — including our Privacy Policy.

Please read these Terms carefully before accessing or using our website. **If you do not agree to all of these Terms, you may not access the website or use any of our services.**

Any new features or tools added to the current store are also subject to these Terms. You can review the most current version at any time on this page.

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## 1. Online Store and Platform

Our store is hosted on **WordPress Inc.**, which provides the online ecommerce platform that allows us to sell our products to you.

By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, and you may not, in using the Service, violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to the Service.

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## 2. General Conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks, and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or any contact on the website through which the Service is provided, without our express written permission.

Headings in this agreement are for convenience only and do not limit or affect these Terms.

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## 3. Intellectual Property and Licence to Use the Website

Unless otherwise stated, CraftZen and/or its licensors own the intellectual property rights in this website and all material on it, including product designs, photographs, illustrations, engraving templates, text, graphics, logos, and the CraftZen name and marks. All rights are reserved.

Subject to the restrictions below, you may view, download (for caching purposes only), and print pages, product information, and care instructions from this website for your own personal, non-commercial use.

You must not:

– Republish material from this website, including on another website

– Sell, rent, or sub-licence material from the website

– Show material from the website in public for commercial purposes

– Reproduce, duplicate, copy, or otherwise exploit material on this website for a commercial purpose

– Edit or otherwise modify any material on the website

– Redistribute material from this website, except content specifically and expressly made available for redistribution

– Use our product images, designs, or descriptions to market, manufacture, or sell competing or replica products

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## 4. Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility, or in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material consisting of (or linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious software.

You must not conduct any systematic or automated data collection activity on or in relation to this website — including scraping, data mining, data extraction, or data harvesting — without our express written consent.

In addition, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(d) to infringe upon or violate our intellectual property rights or those of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or other malicious code;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

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## 5. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use. We are not liable for any loss arising from your failure to safeguard your account information.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account information — including your email address, phone number, and payment details — so we can complete your transactions and contact you as needed.

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## 6. Products, Descriptions, and Pricing

Certain products may be available exclusively online and may have limited quantities. All products are subject to the returns terms in Section 12.

**Colour, finish, and natural variation.** We have made every effort to display the colours, textures, and finishes of our products as accurately as possible. We cannot guarantee that your device’s display will show colours accurately. Where our products use natural materials such as wood, leather, stone, or fibre, variation in grain, colour, knots, and markings is inherent to the material and is not a defect.

**Handmade and small-batch variation.** Our products may be handmade or finished by hand. Minor variation in dimensions, finish, and appearance between individual items is normal and expected.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or the Service (or any part of it) without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

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## 7. Custom, Personalized, and Engraved Orders

Many CraftZen products are made or finished to your specifications. The following applies to any order that includes engraving, personalization, custom sizing, custom fit, or made-to-order work (“Custom Orders”).

**You are responsible for the details you submit.** You must review and confirm the spelling, wording, names, dates, characters, punctuation, capitalization, measurements, and any uploaded files before completing your order. We produce Custom Orders exactly as submitted. We are not responsible for errors, typos, or incorrect measurements contained in the information you provide.

**Proofs.** Where we provide a digital proof or mock-up for approval, production begins only after you approve it. Once you approve a proof, the design is final. If we do not receive a response to a proof within 5 business days, we may either proceed as submitted or cancel and refund the order at our discretion.

**Changes and cancellation.** You may request a change or cancellation of a Custom Order only before production begins. Once production has started, Custom Orders cannot be changed or cancelled.

**Returns on Custom Orders.** Because Custom Orders are made specifically for you and cannot be resold, **they are final sale and are not eligible for return or exchange**, except where the item arrives damaged, defective, or materially different from what you approved, or where a return right is required by applicable law. See Section 12.

**Rights in what you submit.** By submitting text, images, logos, artwork, or other content for personalization, you represent and warrant that you own or have all necessary rights to use that content and that it does not infringe the intellectual property, privacy, publicity, or other rights of any third party. You agree to indemnify us in accordance with Section 20 for any claim arising from content you submit.

**Content we will not produce.** We reserve the right to refuse or cancel any Custom Order containing content that is unlawful, hateful, discriminatory, obscene, threatening, defamatory, or that infringes third-party rights, or that we otherwise consider objectionable. If we refuse an order on this basis, we will refund it.

**Reproduction rights.** Unless you tell us otherwise in writing, we may photograph completed Custom Orders and use those images for portfolio and marketing purposes. We will remove personal details such as full names, addresses, and dates on request. Contact us at info@craftzen.ca to opt out.

**Fit and compatibility.** Some of our products are made or selected to fit a specific vehicle, item, or space. Where you select a product by specifying details such as make, model, year, trim, or measurements, **you are responsible for confirming that the details you enter are correct.** Fit guides, compatibility charts, and measurement tools on our website are provided in good faith as a guide only.

If a product does not fit because the specifications you provided were incorrect, the order is treated as a Custom Order under this section and is not eligible for return or exchange, except where required by law.

If a product does not fit despite your having provided correct specifications — because our fit guide, compatibility data, or manufacturing was inaccurate — this is our error. Contact us at info@craftzen.ca within 14 days of delivery and we will arrange a replacement or a full refund, including return shipping.

Fit issues are handled under this section, not under the warranty in Section 13. Fit is knowable on installation, which is why the window is short and the remedy is immediate.

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## 8. Orders, Order Acceptance, and Payment

Your order is an offer to purchase. A confirmation email acknowledges that we received your order; it does not constitute our acceptance. A contract is formed only when we accept your order, which we may do by shipping the product or by sending an explicit acceptance.

We reserve the right to refuse or cancel any order. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, or the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

**Payment.** Payments are processed by third-party payment processors. We do not store full credit card numbers. See our Privacy Policy for details on how payment information is handled.

**Taxes.** Prices are shown in Canadian dollars (CAD) and are exclusive of applicable taxes unless stated otherwise. Applicable GST/HST/PST/QST is calculated at checkout based on your shipping address.

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## 9. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice — including after you have submitted your order. **In particular, if a product is listed at an incorrect price, we may cancel the order and refund any amount charged, whether or not the order has been confirmed.**

We undertake no obligation to update, amend, or clarify information in the Service except as required by law.

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## 10. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

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## 11. Shipping and Delivery

Shipping timelines shown on our site are estimates and are not guaranteed. Production time for Custom Orders is in addition to shipping time.

Risk of loss and title pass to you upon delivery of the products to the carrier, unless applicable consumer protection law provides otherwise.

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address provided by you, or for packages lost or stolen after confirmed delivery.

For orders shipped outside Canada, you are the importer of record and are responsible for all duties, taxes, customs fees, and brokerage charges. These are not included in our prices and are not refundable by us.

**Rates and timelines.** Shipping costs are calculated at checkout based on your destination. Processing and production times are shown on the relevant product pages. Northern and remote postal codes may take longer and may carry a carrier surcharge.

**Tracking and delays.** We provide a tracking number by email when your order ships. If tracking has not updated for several business days, contact us at info@craftzen.ca and we will open a trace with the carrier.

**Incorrect addresses.** If an order is returned to us because the address you provided was incomplete or incorrect, we will contact you to arrange reshipment at your cost.

**Damage in transit.** If your order arrives damaged, photograph both the packaging and the product before discarding anything, and contact us within 14 days of delivery. We will arrange a replacement or refund and cover return shipping.

**Late delivery.** If we cannot deliver within 30 days of the delivery date we specified, you may cancel your order and receive a refund, unless you agree to accept late delivery. This right applies under Ontario consumer protection law regardless of the estimates above.

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## 12. Returns, Exchanges, and Cancellations

This section sets out our returns and exchanges terms in full.

**What can be returned.** Non-personalized products may be returned within **14 days** of delivery, provided they are in resalable condition.

**Test fitting is allowed.** For vehicle mats and other fit-specific products, installing the product in your vehicle to check fit does **not** make it ineligible for return. We expect you to test fit — it is the only way to know. What disqualifies a return is use beyond a reasonable fit check: driving on the product, visible dirt, salt, staining, odour, scuffing, trimming, or other alteration.

**Packaging.** You do not need the original box. Return the product in packaging that protects it in transit, with all clips, hooks, and accessories included.

**Custom Orders are final sale** and are not eligible for return or exchange, except as described in Section 7 or where required by law.

**Damaged, defective, or incorrect items.** Contact us at info@craftzen.ca within **14 days** of delivery with photographs. We will arrange repair, replacement, or refund, and we cover return shipping.

**Exchanges.** If you ordered the wrong product for your vehicle, we will exchange it within the 14-day window on the same conditions as a return. Where the error is ours, we cover shipping both ways.

**How to start a return.** Email info@craftzen.ca with your order number before shipping anything back. We will confirm the return and give you a return address. **Returns sent without prior confirmation may be delayed or refused**, because we cannot match an unlabelled parcel to an order. Once confirmed, please ship within 14 days.

**Costs.** Return shipping is your responsibility unless the return results from our error, a defect, or a damaged item. **We do not charge restocking fees.** Original outbound shipping charges are refunded only where the return results from our error or a defective product.

**Refunds.** We inspect returns on receipt and issue refunds to your original payment method within **10 business days** of receiving the item. Your bank or card issuer may take additional time to post the credit. Where a refund is required by statute rather than by this policy, we will meet the deadline the law sets, which may be shorter.

Nothing in this section limits any statutory right of cancellation or refund that applies to you under provincial consumer protection legislation.

**Your statutory cancellation rights.** In addition to the rights described above, Ontario consumer protection law gives you certain rights that we cannot contract out of, including:

– The right to receive prescribed information about the transaction before you commit to it, and a copy of your agreement after you place your order — which we provide in your order confirmation email.

– The right to cancel if we fail to provide that information or that copy within the time the law requires.

– The right to cancel if we do not deliver your order within 30 days of the delivery date we specified, unless you agree to accept late delivery.

If you believe any of these rights apply to your order, contact us at info@craftzen.ca and we will work with you to resolve it.

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## 13. Warranty

**Vehicle floor mats and liners.** We provide a **limited lifetime warranty** against defects in materials and workmanship, for the lifetime of the original purchaser and only for the original vehicle the product was purchased for. This warranty is **non-transferable** — it does not pass to a subsequent owner of the product or the vehicle, and it ends when you sell or otherwise dispose of the vehicle.

**All other products,** including engraved and personalized items: we warrant that they will be free from defects in materials and workmanship under normal use for **one (1) year** from the date of delivery.

**What is and isn’t covered.** These warranties cover manufacturing defects — for example, splitting at a moulded seam, delamination of layers, or cracking or hardening under normal temperature conditions. Fit problems are not warranty claims and are handled under Section 7. These warranties do **not** cover:

– Normal wear and tear, including surface scuffing, thinning at high-contact points, and gradual loss of finish. A product that wears out through ordinary use has not failed; it has been used.

– Damage from misuse, accident, or a vehicle collision

– Damage from improper cleaning, or from chemical contamination such as fuel, solvents, bleach, or de-icing chemicals used contrary to our care instructions

– Damage from improper installation, trimming, modification, or unauthorized repair

– Fading or discolouration from prolonged sun exposure

– Natural variation in materials as described in Section 6, or changes in the appearance of natural finishes over time

– Products not purchased directly from CraftZen, or from a retailer we have authorized in writing

**Making a claim.** Contact us at info@craftzen.ca with your order number and clear photographs of the issue. We will acknowledge your claim within **5 business days** and tell you what we need next.

We may ask you to return the item before we approve a claim, so we can inspect the failure. Where we do, we pay return shipping and you are not out of pocket. If we approve a claim without requesting the item back, you do not need to return it.

Our remedy, at our option, is repair, replacement, or refund of the purchase price. We will normally replace rather than refund. If a replacement is unavailable, we may issue store credit of equivalent value.

**Your statutory rights.** These warranties are in addition to — and do not replace or limit — any statutory warranties, conditions, or guarantees you have under applicable consumer protection legislation, which cannot be excluded by contract.

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## 14. Product Care and Safe Use

You are responsible for using our products in accordance with any care instructions and safety information we provide. Some products may not be suitable for children, for use with food or heat, or for outdoor use. Where we identify such limitations on a product page or in included documentation, you agree to follow them.

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## 15. User Comments, Feedback, Reviews, and Other Submissions

If you send us creative ideas, suggestions, proposals, plans, reviews, photographs, or other materials — whether at our request or not (collectively, “comments”) — you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium.

We are under no obligation to (1) maintain any comments in confidence, (2) pay compensation for any comments, or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights, and will not contain libelous, unlawful, abusive, or obscene material or any malware. You may not use a false email address, impersonate anyone, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for your comments and their accuracy.

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## 16. Optional Third-Party Tools and Links

We may provide access to third-party tools that we neither monitor nor control. Such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We have no liability arising from your use of optional third-party tools. Your use of them is entirely at your own risk, and you should familiarize yourself with the terms on which they are provided.

Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability for any third-party materials, websites, products, or services. Please review third-party policies carefully before engaging in any transaction with them. Complaints or questions about third-party products should be directed to that third party.

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## 17. Personal Information

Your submission of personal information through the store is governed by our **[Privacy Policy](/pages/privacy-policy)**.

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## 18. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated by us and except for the warranty in Section 13, the Service and all products delivered through it are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

**Nothing in this section excludes, restricts, or modifies any warranty, condition, guarantee, right, or remedy that applies to you under applicable law and cannot be lawfully excluded or limited.**

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## 19. Limitation of Liability

To the maximum extent permitted by law, in no case shall CraftZen, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data, or replacement costs — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products purchased through it.

Where liability cannot be excluded, our total aggregate liability arising out of or relating to these Terms or any product is limited to the amount you paid for the product giving rise to the claim.

**Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law — including under Ontario’s consumer protection legislation as it applies from time to time, Quebec’s *Consumer Protection Act*, or equivalent legislation in your province or territory.** Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

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## 20. Indemnification

You agree to indemnify, defend, and hold harmless CraftZen and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, your violation of any law, or your violation of the rights of a third party — including any claim arising from content you submit for a Custom Order.

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## 21. Termination

The obligations and liabilities of the parties incurred prior to termination survive termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or by ceasing to use our site.

If in our sole judgment you fail — or we suspect you have failed — to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services.

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## 22. Governing Law and Jurisdiction

These Terms and any separate agreements under which we provide you services are governed by and construed in accordance with the laws of the **Province of Ontario** and the federal laws of Canada applicable in that province, without regard to conflict of laws principles.

You agree that the courts of **Ontario** have jurisdiction over any dispute arising out of or relating to these Terms or your use of the Service.

**Nothing in this section deprives you of the protection of the mandatory consumer protection rules of the province or territory where you reside, or of your right to bring proceedings in the courts of that province where applicable law gives you that right.**

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## 23. Language

The parties have requested that these Terms and all related documents be drawn up in English. *Les parties ont demandé que ces conditions générales et tous les documents qui s’y rapportent soient rédigés en anglais.*

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## 24. Changes to These Terms of Service

You can review the most current version of these Terms at any time on this page. We may update, change, or replace these Terms by posting a revised version to our website with an updated “Last updated” date.

**Changes do not apply retroactively.** The version of these Terms in effect at the time you place an order governs that order. A later change does not alter the terms of a purchase you have already made.

**Material changes.** Where we make a change that materially affects your rights or obligations, we will take reasonable steps to bring it to your attention before it takes effect — for example, by notice on the website or by email where we have your address. Where applicable law requires your express consent to a change, we will obtain that consent rather than relying on your continued use of the site.

Your continued use of the website after non-material changes take effect indicates your acceptance of those changes.

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## 25. General

**Entire agreement.** These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written, including prior versions of these Terms.

**Waiver.** Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

**Severability.** If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is nonetheless enforceable to the fullest extent permitted by law, and the unenforceable portion is severed. This does not affect the validity and enforceability of the remaining provisions.

**Assignment.** You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

**Force majeure.** We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including supply chain disruption, material shortages, carrier delays, labour disputes, natural disasters, or government action.

**Interpretation.** Headings are for convenience only. Where these Terms are ambiguous, and you are a consumer, the ambiguity will be resolved in your favour, as required by applicable consumer protection law.

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## 26. Contact Us

Questions about these Terms of Service should be sent to us at:

**CraftZen**

Email: info@craftzen.ca

Website: www.craftzen.ca

Mailing address: 142 Cushman Rd, Unit 10, St. Catharines, ON L2M 6T6