Thank you for choosing CraftZen for your purchase, we are committed to providing high-quality products and ensuring your satisfaction. If you’re not satisfied with your purchase, we are here to assist you in the quick and hassle-free return process.

How to Start a Return

Step 1 : Submit a request by clicking the button below
Step 2 : Receive return authorization with the return address and a shipping label
Step 3 : Ship it back
Step 4 : Receive refund or replacement, once the return package is received your refund will be issued or we will send the replacement
● NOTE: Our refund does not cover installation cost, labor cost, diagnostics tracking service, or any other expense unrelated to the products.

Submit my request

Return Policy

If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new condition within 45 days of your purchase.
Return label will be provided for the product issue only. If the reason for return is not a result of a CraftZen error, the customer will be responsible for return shipping costs.

Return Conditions

To be eligible for a return, items must be in new condition with all tags and packaging fully intact, including the original packaging box and any related accessories.